OBJECTIVES OF THE POSITION:

• Maintain and grow business operations in the US and Canadian market.
• Develop new direct accounts within the region to strengthen the client portfolio.
• Exceed established business objectives within assigned budgets.
• Improve profitability of managed businesses and ensure adherence to formal processes.
• Cultivate strong client relationships and identify opportunities for business expansion.
• Provide leadership and support to the account team to ensure strategic alignment and achievement of objectives.

KEY RESPONSIBILITIES:

• Oversee and grow business in the US and Canada, reporting to the Managing Director of the region.
• Be responsible for the development of new direct accounts in both countries.
• Oversee the achievement of business objectives according to the established budget.
• Analyze and improve the profitability of the businesses under your management, in line with the company’s interests.
• Ensure compliance with formal processes and customer contracts.
• Coordinate commercial strategies and ensure compliance with monthly objectives with the account team.
• Oversee collections and provide support as needed.
• Provide commercial direction and support to the team in charge.
• Establish strong client relationships to identify new business opportunities and expand regionally.
• Continuously follow up on accounts handled by the team, providing strategic support and resolving day-to-day contingencies.
• Attend senior management meetings and collaborate with the Commercial Department as needed.
• Motivate, mentor and evaluate team performance, identifying training needs.
• Comply with internal processes for campaign execution and other assigned responsibilities.

OPERATIONAL RESPONSIBILITIES:

• Prepare and deliver the necessary information to the Strategic Development sector.
• Develop the communication strategy of the plan and communicate it to the corresponding team.
• Review and validate the final plan delivered by the Strategic Development team, requesting changes if necessary to meet the client’s needs.
• Manage the delivery and follow-up of the Business Plan to the client until approval.
• Communicate the approval of the Business Plan to the responsible teams.
• Coordinate the structure of plans that do not require a Business Plan and validate them with Operations Management.
• Obtain customer approval of the plans and communicate it to the corresponding teams.
• Review the progress of campaigns and make recommendations to optimize their efficiency.
• Approve plans in the system.

SKILLS REQUIRED:

• Demonstrated experience in account management and business development, preferably in the US and Canadian market.
• Analytical ability to evaluate profitability and business performance.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks in a dynamic environment.
• Effective leadership and problem solving skills.
• Up-to-date knowledge of the industry and market in the US and Canada.

REQUIREMENTS:

• Bachelor’s degree in Business Administration, Marketing or related field; MBA a plus.
• At least 5 years of account management or business development experience.
• Proficient in Microsoft Office and CRM software.
• Willingness to travel as needed.
• Strong knowledge of business processes and contract management.
• Ability to work in a team environment.